Privacy Policy

Effective Date: January 1, 2024

Maine & Grace

www.maineandgrace.com

1. Introduction

Maine & Grace ("we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, purchase or request our services, contact our support team, or communicate with us by email or text message.

This policy applies to information processed through our website, services, and business communications, subject to any additional notices that apply to specific services.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact information: Name, email address, telephone number, mailing address, and other contact details you provide.

Account information: Account identifiers, login-related information, account preferences, service selections, and account status.

Customer and service information: Information about services you request or purchase, appointments, support requests, communications, and service history.

Communication preferences: Email and SMS subscriptions, consent records, opt-out requests, communication timestamps, and related records.

Transaction information: Purchase records, invoices, billing details, and payment status. Payment card information may be processed by third-party payment providers rather than stored directly by us, depending on our payment systems.

Technical and usage information: IP address, browser type, device information, website activity, cookie identifiers, and similar information, where collected through our website or service providers.

Other information: Information you voluntarily provide when contacting us, completing a form, participating in a promotion, or otherwise interacting with our business.

We aim to collect only the information reasonably necessary for the purposes described in this policy, subject to applicable law.

3. How We Use Personal Information

We may use personal information to:

Provide, operate, and improve our products and services.
Create, maintain, and secure customer accounts.
Process purchases, payments, bookings, and service requests, where applicable.
Send account updates, service notifications, appointment reminders, and other relevant operational communications.
Respond to questions and provide customer support.
Send marketing emails and text messages where permitted by law and consistent with your consent and preferences.
Administer subscriptions, communication preferences, and opt-out requests.
Maintain business records, prevent fraud, troubleshoot issues, and protect our systems.
Analyze website usage and measure the performance of our services and marketing, where applicable.
Comply with legal obligations and establish, exercise, or defend legal claims.

We will not use personal information for materially different purposes in a manner that violates applicable law or any consent requirement.

4. Email Communications

If you provide your email address, we may use it to respond to inquiries, administer your account, deliver requested services, provide customer support, and send other communications associated with your relationship with us.

Where permitted by law and consistent with your preferences, we may also send marketing emails about our products, services, promotions, and business updates.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. We will process opt-out requests as required by law.

Unsubscribing from marketing emails does not necessarily stop essential transactional, security, or account-related emails.

5. SMS and Text Message Communications

We may use your telephone number to provide customer support, send account notifications, communicate about requested services, and deliver marketing text messages where authorized.

Marketing text messages: We send promotional texts when we have obtained the consent required by applicable law. Marketing messages may include promotions, special offers, product or service announcements, and similar content.

Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts by replying STOP. For assistance, reply HELP or contact grace@maineandgrace.com.

We maintain appropriate records of consent and opt-out requests and process revocations as required by law.

Providing a telephone number for account or service purposes does not automatically subscribe you to marketing text messages. We distinguish marketing consent from authorization for operational or support communications.

Where required by law or applicable messaging-program rules, we provide additional disclosures at the point of SMS enrollment.

6. When We Share Personal Information

We may disclose personal information to the following categories of recipients, as applicable to our actual business practices:

Service providers and processors: Companies that help us operate our website, host data, manage customer accounts, deliver email or SMS messages, provide customer support, process payments, analyze website performance, or maintain our systems.

Business and professional advisers: Lawyers, accountants, auditors, insurers, and other advisers where reasonably necessary for legitimate business purposes.

Authorities and other parties: Government agencies, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect legal rights, safety, or property.

Business transaction parties: Relevant parties involved in a proposed or completed merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.

Other parties with your direction or consent: Other recipients where you ask us to share information or authorize the disclosure.

We will describe any additional sharing practices that are relevant to our business and required by law.

SMS consent and mobile information: We do not sell your mobile phone number or SMS marketing consent records to third parties for their own marketing purposes. We do not share SMS opt-in information or consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that help us deliver our messaging program, subject to appropriate restrictions, or when otherwise permitted or required by law.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the site, remember preferences, understand website usage, measure marketing performance, or support advertising.

Where applicable, these technologies may collect information such as device identifiers, IP addresses, browsing activity, and interactions with our website.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

We may retain limited records of marketing consent and opt-out requests as necessary to demonstrate compliance and prevent future unwanted communications.

When personal information is no longer needed, we will delete it, deidentify it, or securely dispose of it as appropriate and as permitted by law.

9. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

10. Your Privacy Rights and Choices

Depending on your location, the nature of your information, and whether applicable privacy laws cover our business, you may have rights to:

Request information about whether and how we process your personal data.
Access personal data we maintain about you.
Request correction of inaccurate personal data.
Request deletion of personal data, subject to applicable exceptions.
Obtain a portable copy of certain personal data.
Opt out of certain processing activities, such as targeted advertising, the sale of personal data, or certain profiling, where applicable.
Withdraw consent where processing is based on consent.
Appeal a decision we make concerning an eligible privacy request, where required by law.

To submit a privacy request, contact us at grace@maineandgrace.com with the subject line "Privacy Request."

We may need to verify your identity before responding. We will process requests and appeals within the timeframes and according to the procedures required by applicable law.

Where required, we will explain how to appeal a decision and how to contact the relevant state regulator if an appeal is denied.

Exercising a privacy right will not result in unlawful discrimination or retaliation.

11. Children's Privacy

Our services are intended for adults 18+.

We do not knowingly collect personal information from children in circumstances where parental consent is required without obtaining the necessary consent. If you believe a child has provided personal information in violation of applicable law, contact us at grace@maineandgrace.com.

We will take appropriate steps to address the issue as required by law.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. Those third parties may have their own privacy policies and practices.

We are not responsible for the privacy practices of third parties that we do not control. We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, legal obligations, or data practices.

We will publish the updated policy and revise the effective date. We will provide additional notice or obtain consent where required by applicable law.

14. Contact Us

For questions about this Privacy Policy, our data practices, or your privacy choices, contact: