Terms & Conditions
Effective Date: January 1, 2024
Business Name: Maine & Grace
Website: maineandgrace.com
Contact Email: grace@maineandgrace.com
1. Acceptance of Terms
These Terms and Conditions govern your access to and use of the products, services, website, and communications provided by Maine & Grace ("we," "us," or "our").
By using our website or services, creating an account, or otherwise engaging with our business, you agree to the terms applicable to your use. Additional terms may apply to specific services or purchases.
If you do not agree to these terms, please discontinue the applicable use of our website or services.
2. Services and Customer Accounts
We provide hair and beauty services. You can find our booking policy HERE.
You agree to provide accurate information when creating an account, requesting services, or communicating with us. You are responsible for maintaining the confidentiality of your account credentials and notifying us of unauthorized account access.
We may update, modify, suspend, or discontinue services when reasonably necessary, subject to applicable law and any separate agreement governing your services.
3. Electronic Communications
By providing your email address or telephone number, you authorize us to use that contact information for the purposes you have requested or otherwise authorized, including responding to inquiries, providing customer support, administering your account, and communicating important information about our services.
Marketing communications are subject to the applicable consent requirements described below.
4. Email Communications
We may send emails relating to your account, requested services, transactions, customer support, and other communications you have authorized.
Where you subscribe to marketing emails or where marketing emails are otherwise permitted by law, we may send newsletters, announcements, promotions, special offers, and information about our products or services.
You may unsubscribe from marketing emails by using the unsubscribe link provided in the message. We will process your request as required by applicable law.
Unsubscribing from marketing emails does not necessarily stop essential transactional, security, or account-related emails that we are permitted or required to send.
5. SMS and Text Messaging
We may offer text messaging for account notifications, customer support, service updates, and promotional communications.
Marketing text messages: By providing your telephone number and affirmatively opting in to our marketing text messaging program, you consent to receive recurring marketing text messages from Maine & Grace at the number provided. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchasing any goods or services.
Account and support messages: If you provide your telephone number for account administration, a requested service, or customer support, we may send relevant non-marketing messages associated with that purpose, consistent with applicable law and your preferences.
Opting out: You can opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us at grace@maineandgrace.com. We will honor valid revocation requests as required by law.
Opting out of marketing texts will not necessarily prevent messages that are independently authorized or legally required, such as certain security or account notices. We will respect any applicable revocation requirements and communication preferences.
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may depend on your carrier, device, and network availability.
6. Marketing Preferences and Consent
Where consent is required, we will obtain it before sending marketing communications.
You may withdraw your consent to marketing emails or text messages at any time using the applicable opt-out method. Your marketing preferences for email and SMS may be managed separately.
We maintain appropriate records of marketing consent and opt-out requests. We will not treat consent to one communication channel as automatic consent to another.
7. Customer Support
You may contact us using the support channels listed on our website or in our communications.
We will make reasonable efforts to respond to support requests, but response times may vary depending on the nature and volume of requests.
Please do not send passwords, payment card details, or other highly sensitive information through ordinary email or text messages unless we have specifically provided an appropriate secure method.
8. Privacy
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy:
maineandgrace.com/privacypolicy
By using our services, you acknowledge that you have been provided access to the Privacy Policy. Nothing in these Terms overrides any privacy rights or consent requirements that apply under law.
9. Acceptable Use
You agree not to misuse our website or services, interfere with their operation, attempt unauthorized access, submit fraudulent information, or use our communication channels for unlawful purposes.
We may take reasonable action to address violations, subject to applicable law.
10. Changes to These Terms
We may update these Terms from time to time. We will post the updated version and revise the effective date. Where required by law or an applicable agreement, we will provide additional notice or obtain consent.
11. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, our services are provided subject to the specific warranties and commitments expressly applicable to those services.
Any limitation of liability, disclaimer of warranties, or exclusion of damages will apply only to the extent permitted by law. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute-resolution or venue provision applicable to these Terms must be consistent with applicable law.
13. Contact Information
Questions about these Terms, your account, or our communications may be directed to: